troubleshooting network problems

Tips for Troubleshooting Network Problems at Home

troubleshooting network problemsWe can sometimes get unreasonably upset when our Internet does not work. After all, if you want to get much of anything done, having a working Internet connection is almost an absolute necessity  in today’s age. For most of us, however, our problems with the Internet stem from unfamiliarity with how it operates. Since most of us are not exactly trained in troubleshooting Internet issues, we tend to think it more of a hassle than it has to be. In all honesty, troubleshooting network problems does not have to be difficult at all.

The first thing to keep in mind is that if you are experiencing Internet issues, such as slow download times or general lag, odds are that you have a problem on your end independent of the Internet Service Provider (ISP). If you are therefore looking for help to figure out your own network issues, you are in the right place.

A group of home networking specialists in Phoenix, Infinity HD, has seen all sorts of Internet connectivity issues, and with our help, figuring out how to troubleshoot network problems has never been easier.

Are You Getting Any Power?

Considering how many people use the Internet, it is of vital importance that your system runs effectively. More often than not, the issue with someone’s network stems from the fact that it is simply not getting enough power. Physically examining your router will typically clear up this problem. If its LED status indicators are not blinking, you may need to disconnect and reconnect the router to see if it powers up. If not, you might need to replace the power adapter or the entire router itself.

If your router has status indicators, you should also check there for information. At the very least, this could point you in the direction of the problem

Take a Look at the Router Channel

Most routers use one of a number of different frequency channels to send and receive data. If you are therefore experiencing subpar Internet connection or overall spotty service, there’s a chance your router is dealing with some kind of channel interference. In order to change this, you will want to look at your router’s management console. Oftentimes, these will be set to “Auto,” so you may need to set it to another specific channel before the network connectivity will improve.

Any Issues with the Connection Cable?

If changing the router channel did nothing, you might be tempted to try resetting your router or replacing it altogether. Before you start to move in that direction, however, you should examine your cable connection to see if this might not be the issue instead. Many router cables, after all, are typically housed in some sort of outdoor enclosure, and curious squirrels and birds or general weathering will wear down cables over time, making them faulty. If you find some sections of cable that seem suspect, you may just need to replace that.

Think Before You Reset

For the most part, you should avoid resetting your router at least for convenience’s sake. When the other above tips did not work, though, it might just be necessary. Typically, a reset button is located in the back of the router, and once pressed and held, your router will reset and you will have to reinstall it using a disk or other setup utility.

You Might Have a Firmware Issue

You’ve reset the router and are still experiencing network issues. In this case, you could have a firmware problem. Usually routers are embedded with specific software called firmware that allows your router to implement select protocols. Over time, different router providers will release downloadable firmware updates to keep your system running efficiently and effectively, so if you have Internet issues, your firmware might just need to be revamped. Keep in mind, though, that you should never download firmware updates from a third party site.

Try Extending the Antenna

If Internet is strong in one room and not another, you definitely will want to take a look at your overall network’s signal strength. More often than not, spotty service is a result of an Internet connection that just cannot reach all the areas of your home or business. Usually, by changing the location of the router (perhaps to a more central place, for example), you can solve the problem simply enough. If this is not possible, however, you may want to look into a possible upgrade.

Check Your Configurations Before Buying a New Router

Uneven (if not absent) Internet connection could also be due to incorrect initial configuration. Many times, people find it very easy connecting with their laptop or desktop computer, but when they try using their smart phones or tablets, they have a problem. Fixing this, however, is typically easy enough. Just tinker with your individual device’s network settings or run diagnostics on it to see if connectivity is functioning properly.

Along these same lines, if your smartphone, tablet or even personal computer is infected with viruses or malware, your Internet speeds will naturally suffer. As such, you should spend some time cleaning out your devices and seeing if that helps before making any big purchases.

Replace the Router

This is essentially your last resort, and you may not want to take this step until you have reached out to a professional and had them troubleshoot your issues for you. After all, newer routers can get expensive depending on how you choose to configure them, and that money could be better used elsewhere, especially if your Internet problem is an easily fixable one. In either case, you will want to discuss your options with a trained Internet technician first.

Let Infinity HD Help You Today

For those people living in the greater Phoenix area who have tried all the above tips and still are getting nowhere with their Internet connectivity, it’s probably time to reach out to Infinity HD. With years of experience in the industry, we can handle every stage of the troubleshooting process and our attention to customer service pretty much ensures that no matter which representative you speak to, your needs will be met.

Should you have any additional questions on ways to troubleshoot your Internet or would like to learn more about switching up your Internet service provider, contact Infinity HD today.


Are you in need of a professional home networking company? Infinity HD can install or fix any networking panel problem. Request your free estimate or call us at (480) 787-0443 today!

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